Last updated: March 2026
At AskERP, we collect information to provide, improve, and personalise our services. The types of information we collect include:
Personal Information: When you register for an account, request a demo, or contact our team, we collect information such as your name, email address, phone number, organisation name, and job title. This helps us understand your needs and provide better support.
Usage Data: We automatically collect information about how you interact with our platform, including pages visited, features used, time spent, clicks, and other actions. This data helps us understand user behaviour and optimise the platform experience.
Cookies: We use cookies and similar tracking technologies to remember your preferences, maintain your session, and analyse how you use AskERP. This includes both essential cookies (required for functionality) and analytical cookies (to improve performance).
We use the information we collect for multiple purposes aligned with providing and improving our service:
We use your personal information to create and maintain your account, respond to your enquiries, process demo requests, and send you important updates about our service. Your usage data helps us improve the platform, fix bugs, develop new features, and optimise performance. We analyse aggregated data to understand industry trends and ensure our solution meets market needs.
We may also use your information to comply with legal obligations, prevent fraud, enforce our terms, and protect the security of our platform and users. Marketing communications are sent only to users who have opted in, and you can unsubscribe at any time.
Encryption: All data transmitted between your browser and our servers is encrypted using industry-standard 256-bit SSL/TLS encryption. This ensures your information is protected during transit.
Server Infrastructure: We host our platform on Amazon Web Services (AWS), a trusted cloud infrastructure provider with enterprise-grade security, regular security audits, and compliance certifications.
Backup & Recovery: We perform daily encrypted backups of all data to ensure business continuity and data recovery in case of emergencies. Backups are stored in geographically dispersed locations to prevent data loss.
Access Controls: Access to personal data is restricted to authorised personnel only. We use role-based access control and monitor all access to sensitive information. Employees receive regular security training and must sign confidentiality agreements.
Data Retention: We retain personal data only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we securely delete your data within 30 days, except where legally required to retain it.
AskERP integrates with third-party services to enhance functionality and user experience. These include payment gateways for secure transactions, email delivery services to send communications, and analytics platforms to track platform usage.
We carefully vet all third-party partners and ensure they maintain adequate data protection and security standards. Each third-party service has signed a data processing agreement committing to protect your information in accordance with this policy and applicable laws.
Third parties may collect and process personal data as per their own privacy policies. We recommend reviewing their policies to understand how they handle your data.
Right to Access: You have the right to request and receive a copy of all personal information we hold about you. We will provide this in a structured, commonly used format within 30 days of your request.
Right to Rectification: If any personal information is inaccurate or incomplete, you have the right to request correction. You can also update your information directly through your account dashboard.
Right to Erasure: You can request deletion of your personal data. We will delete your information within 30 days, except where legal obligations require us to retain it for longer periods.
Right to Data Portability: You can request your data in a portable format suitable for transfer to another service provider. We will provide this within 30 days of your request.
Right to Withdraw Consent: Where we process your data based on consent, you can withdraw this consent at any time. This does not affect the legality of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided in the Contact Us section below.
We retain personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes. Usage and analytics data is typically retained for up to two years to enable trend analysis and service improvement.
When you request account deletion, we securely delete all personal data within 30 days, except where retention is required by law. Aggregated and anonymised data, which cannot identify you, may be retained indefinitely for statistical and analytical purposes.
AskERP is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete such information immediately.
Parents or guardians who believe a child has provided personal information to AskERP should contact us immediately at the email address provided below.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a new "Last updated" date.
Continued use of AskERP after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy, wish to exercise your data rights, or need to report a security issue, please contact our Data Protection Team:
Email: info@askerp.com
Phone: +91 70192 73840
Response Time: We aim to respond to all enquiries within 10 business days.